Why Bluehost.com sucks

Part 2

mdocea: Welcome to our real-time support chat. How can I help you today?
brian: Hi, it's me again
brian: I'd like to do the full refund
mdocea: OK the original amount you payed was: 166.80
mdocea: I can refund: 165.43
brian: ah, why
mdocea: The 10.00 charge is for the domain name registration
brian: well, first of all, that's not $10
mdocea: Which means you can take that with you anywhere else...
brian: thats $1 something
brian: and secondly I didn't register my domain through you guys, thank god
brian: thirdly, i really would appreciate not being charged anything, seeing that i am arbitrarly being terminated
brian: for rules that arnt even in your TOS
mdocea: I apologize my mistake, you will receive a full refund.
brian: infact you should be paying me for the hassle
brian: okay
mdocea: I issued a full refund for the 166.80 charge
mdocea: Is there anything else I can do for you today?
brian: no
brian: thanks

Part 1

mdocea: Welcome to our real-time support chat. How can I help you today?
brian: Hi, I was just looking over the TOS
brian: http://www.bluehost.com/terms_of_service.html
brian: is this the current version
mdocea: Yes it is
brian: ok
brian: i was just told my site got suspended for having "gambling content" on it
brian: i dont see the TOS mention gambling
brian: am i just missing it?
mdocea: I like to look at this one:
mdocea: http://helpdesk.bluehost.com/kb/index.php?x=&mod_id=2&id=111
mdocea: better formatting
brian: do you see anything in regards to gambling?
brian: it's not even like i'm running an online casino, apparently talking about poker is against the TOS?
mdocea: I'm not seeing anything in the TOS that would prevent you to speak about poker on your website
brian: Ok, so why was my web site shut down
mdocea: let me take a look
mdocea: what is your domain name?
brian: the domain is XXXXXX.com
mdocea: ToS violation for gambling site. Postgres queries also consuming 100% of each CPU
mdocea: It looks like your account was consuming an extreme amount of system resources....
brian: so basically because my postgres querys are taking up too much CPU, they are tagging me as a gambling violation?
brian: that doesn't seem fair
mdocea: It is not fair to the other users on the server either. You have to remember you are in a shared hosting 
environment.
brian: I can re-work my querys, wouldn't it have just been better to approach me and tell me that my querys are consuming 
too much cpu? I don't mind cooperating
brian: yes, i 100% agree
brian: I didn't know my querys were doing that
mdocea: I understand let me check if gambling is against TOS and why it's not in there
brian: when my account got suspended I was running a query that I only run once daily... and yes it is quite CPU intensive
brian: First, would also have to protest and say that "poker" is not gambling, its a skill game
brian: i know the exact query that was taking up too much CPU, I just wrote it and was testing it... I can easily change it
mdocea: I'm sorry sir but it dose seem like in UT gambling is illegal It looks like that is something that they will add to 
the TOS shortly and you would have to remove the poker content
brian: in UT?
brian: Ok, well, if you wouldnt mind could you re-enable my account for a day so I can backup everything
mdocea: Utah
mdocea: yes that is what I'm trying to do right now
brian: poker isn't illegal in Utah
brian: there's even casinos in Utah
mdocea: Ok I've managed to get you reactivated. You are still suspended but your account has been reactivated so you will 
have access to backup your files...
brian: Ok, let me try to sign in
brian: ok, im starting a full backup
brian: how long will I have until my acount gets deactivated again
mdocea: You will stay in the suspended status until you contact us again and let us know that you either have removed all of 
the poker related content and fixed your queries or contact us and request a refund...
brian: so, I guess i'm a little confused here
brian: so anyone hosted on bluehost.com cannot mention playing poker
brian: or their accounts will get suspended?
mdocea: Sir I believe you understand the situation as do I and I will let you contact us again when you have cleaned up your 
queries or decided to get a refund.
brian: well, I guess that's what I'm asking, is it just the querys then? I can clean those up..
brian: I really like bluehost, i rather not move if i dont have to
mdocea: The queries caused us to take a closer look at your account and when we did we noticed the Poker content either way 
you will have to remove the poker content.
brian: I have read many good reviews about bluehost on all the web host reviewing web sites
mdocea: I understand but unfortunately now that we have noticed the Poker content you will have to remove it
mdocea: Is there anything else I can do for you today?
brian: Will I receive a full refund?
mdocea: yes
brian: and who should I contact if I decide to go that route?
mdocea: if it's under 30 days which it is you will get a full refund
mdocea: You can contact us through chats again we can do that...
brian: Is there a way I can contact you specifically, I rather not have to explain this entire situation again
mdocea: You do not need to explain why you would like a refund
mdocea: All you have to say is: "I would like a refund for domain: xxxxx.com" and we will comply no questions asked.
brian: ok, thank you